On Monday night i had another great experience with exceptional customer service. Emily & I had dinner plans with the Stouts at Saul Good (a favorite of ours and theirs). Seriously, if you have not tried this place you really should. Excellent in every way.
When the food arrived, unfortunately Emily did not have her meal. So we waited and when the server returned we inquired about it. To her dismay she had accidently crossed it off when someone else had made an order change. So there we sat for a while waiting for Emily's food to be rushed to us.
While we waited both the Chef & the owner (Rob Perez - an amazing person & owner) stopped by to apologize and check on us. Emily's food finally arrived and we all enjoyed what we had ordered very much! Ex: Hawaiian Chix Sandwich, Tuna Salad Sandwich, Parisian Pizza, Argentinian Steak Pizza. All excellent choices -- especially bc Monday night is 50% off pizza during happy hour.
At the end of our meal we were given 2 (TWO) complimentary desserts and Emily's meal was not included on the bill. Now that is amazing customer service. Not just bc we got some "free" food, but the fact that Saul Good went above & beyond to let us know we were valued by them. Needless to say we left feeling great -- both as valued customers & friends, and also bc we had very happy stomachs!
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Great example of taking care of people. Sharon and I were dining with the Walls recently when the waitress spilled a plate of food on Karen. The waitress was embarassed and we were over the top nice about it. Karen's top was stained, but she was so gracious in the way she handled it.
ReplyDeleteThe waitress never mentioned it again, no one else came to check on us and when the bill came, there was no adjustment whatsoever. That's contrasting customer service.
The sad thing is that if we had made a big scene and complained, the entire meal would have been free and Karen's clothes would have been cleaned by the restaurant. But, we were nice and so, nothing.
I wonder in our culture of a church if we bend over backwards to please those who complain the most and neglect those who don't? I would hope both parties would get the exact same level of high quality service from us.
Oh and the restaurant? I won't mention the name but it starts with P, ends in Changs, has an F in the middle and rhymes with BOOO.